FAQs

Orders & Products

Q: Are your products true to size?

Yes, our jackets are designed to fit true to size. We recommend checking our size chart on each product page. If you need help choosing, contact us anytime.

Q: What materials do you use?

We offer a mix of premium faux leather, vegan materials, canvas, nylon, and other durable fabrics. Material details are listed on each product page.

Q: Do you restock items?

Yes — popular items are restocked regularly. If an item is sold out, join the waitlist to be notified.

Shipping

Q: Do you ship internationally?

No, we currently ship within the UK only.

Q: Is shipping free?

Yes! We offer free UK shipping on all orders.

Q: How long does delivery take?

Orders arrive in 3–7 business days after processing.
Processing time is 1–2 business days.

Q: How do I track my order?

Once shipped, you will receive a tracking link via email.

Returns & Exchanges

Q: What is your return policy?

We offer a 30-day return window for unused items in their original condition and packaging.

Q: How do I start a return?

Email us at support@luxeyon.com with your order number. We’ll provide a return label and instructions.

Q: Do you offer exchanges?

Yes — simply return your item and place a new order for your preferred size or style once approved.

Payments

Q: What payment methods do you accept?

We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure options available at checkout.

Q: Is my payment information secure?

Absolutely — all payments are encrypted and processed through secure gateways. We do not store credit card details.

Product Care

Q: How do I take care of my Luxeyon jacket or bag?

Product-specific care instructions are provided inside the packaging. For general care:

  • Store in a cool, dry place
  • Avoid prolonged sunlight
  • Spot-clean with a soft cloth
  • Do not machine-wash leather or faux-leather items

Other Questions

Q: Do you offer gift cards?

Yes — digital gift cards will be available soon.

Q: Can I change my shipping address after ordering?

If your order hasn't shipped yet, email us immediately. We’ll do our best to update it.

Q: Do you have a physical store?

We are currently online-only to keep prices affordable while offering premium quality.

Need More Help?

Our UK support team is here for you!