FAQs
Frequently Asked Questions (FAQs)
1. What products do you sell?
We offer a premium selection of:
- Women’s Jackets
- Men’s Jackets
- Leather Bags
- Faux Leather Bags
- Canvas Bags
- Nylon Bags
- Cotton Bags
- Men’s & Women’s Everyday Bags
2. Do you ship outside the UK?
No. We currently ship only within the United Kingdom.
3. How much does shipping cost?
Shipping is 100% free on all UK orders — no minimum purchase required.
4. How long does delivery take?
Once processed, orders typically arrive within:
2–5 business days across the UK.
Delays may occur during holidays or peak seasons.
5. What is your order cut-off time?
Orders placed before 5:00 PM (UK time) are processed the same business day.
Orders placed after 5:00 PM are processed the next business day.
6. How can I track my order?
After shipping, you will receive a tracking number via email so you can follow your package.
7. What is your return policy?
We offer a 30-day return window from the date you receive your item.
To qualify:
- Items must be unworn, unused, and with tags
- In original packaging
- Receipt or proof of purchase required
Please contact us at support@luxeyon.com to start your return.
8. Do you accept returns on all items?
We do not accept returns on:
- Customized or personalized items
- Sale or clearance items
- Gift cards
All other jackets and bags are eligible if they meet our return conditions.
9. Do you offer exchanges?
Yes — but the fastest method is:
- Return the item.
- Place a new order after your return is approved.
10. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely.
11. Is my payment information secure?
Yes. We use encrypted, PCI-compliant payment gateways.
We never store or have access to your full card details.
12. My order arrived damaged or incorrect. What should I do?
Contact us immediately at support@luxeyon.com with photos of the issue.
We’ll fix it quickly by arranging a replacement or refund.
13. Can I change or cancel my order?
If your order has not yet shipped, we may be able to modify or cancel it.
Email us as soon as possible at support@luxeyon.com.
14. What if my package is lost?
If your order hasn’t arrived within the expected timeframe, reach out to us.
We will help investigate with the courier and resolve the issue.
15. How can I contact customer support?
We’re always here to help!
Email us anytime at support@luxeyon.com.