FAQs
Frequently Asked Questions (FAQs)
Do you ship internationally?
No, we currently ship within the United Kingdom only.
How much does shipping cost?
We charge a flat shipping fee of £4.99 GBP for every order, no matter how many bags you purchase.
How long will delivery take?
- Orders are processed within 1–2 business days.
- Delivery usually takes 3–5 business days after dispatch.
You’ll receive a tracking link once your order has been shipped.
What types of bags do you sell?
We offer a variety of high-quality bags, including men’s messenger bags, women’s handbags, laptop bags, travel bags, office bags, and more.
Can I return my order if I don’t like it?
Yes! We have a 30-day return policy. Your bag must be unused, in its original packaging, and with tags attached. To start a return, just email us at support@luxeyon.com.
Are sale items returnable?
Unfortunately, sale items and gift cards cannot be returned.
How do I exchange a bag?
The fastest way is to return your current bag and place a new order for the one you want.
How will I get my refund?
If your return is approved, refunds are issued to your original payment method within 10 business days.
What if my bag arrives damaged or I receive the wrong item?
Please contact us immediately at support@luxeyon.com with photos, and we’ll arrange a replacement or refund right away.
How can I contact Luxeyon?
Support 24/7
Store Name: Luxeyon
LLC Name: SHS LLC
EIN Number: 33-3348309
Phone: +44 7456 211586
Email: support@luxeyon.com
Address: 52 Lon Cymru, Llandudno, LL30 1SJ, United Kingdom
Business Day: Monday to Friday (9 AM - 5 PM)