Payment Policy
We want your shopping experience to be smooth and secure. Below you’ll find details about how payments work on our store.
Payment Methods
We accept secure payments through Shopify Payments, which supports a variety of trusted methods, including:
- Credit & Debit Cards (Visa, Mastercard, American Express, Maestro)
- Apple Pay & Google Pay
- Shop Pay (for faster checkout and installment options, if available)
Payment Security
- All transactions are processed through Shopify’s secure checkout system, protected with industry-standard encryption.
- We never store your card details on our servers.
When is payment taken?
Payment is charged at the time of purchase. Orders will not be shipped until payment has been successfully processed.
Failed or Declined Payments
If your payment fails or is declined, please double-check your billing details or try another method. For further assistance, you can contact us at support@luxeyon.com.
Refunds
Approved refunds will be issued back to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.
Questions About Payment?
We’re always here to help:
Support 24/7
Store Name: Luxeyon
LLC Name: SHS LLC
EIN Number: 33-3348309
Phone: +44 7456 211586
Email: support@luxeyon.com
Address: 52 Lon Cymru, Llandudno, LL30 1SJ, United Kingdom
Business Day: Monday to Friday (9 AM - 5 PM)